Orange County NC Website
Browse       Search
Orange County Information Technologies Strategic Plan <br />Budget methodologies for IT project justification <br />The IT organization should work closely with the Budget <br />department to ensure IT Projects are properly scoped from a <br />financial viewpoint. Further, follow-up audits should be <br />performed to ensure perceived costs and benefits are <br />reviewed against actual data. This will ensure the process is <br />working correctly. <br />CRITICAL FUTURE USER APPLICATIONS <br />Constituent Request Tracking System <br />Orange County has no procedural mechanisms for <br />tracking public requests for services or information. <br />Orange County's growth has outpaced our ability to serve <br />the public on an informal basis. OCIT will work with the <br />County Managers' office to implement a formal request <br />tracking system. <br />Applicant Tracking System Upgrade <br />The Personnel department still relies heavily on page <br />based (some paper, some electronic) methods for <br />advertising job openings and processing applications. <br />OCIT will work closely with the Personnel office to <br />integrate a new system into existing processes and <br />technologies <br />EMS Communication System <br />As the EMS organization moves forward with its pursuit of <br />a holistic communications system, OCIT will work closely <br />to ensure electronic data sharing is a strong consideration <br />for any system. The County has historically viewed such <br />communication systems as voiced-based. However, with <br />voice moving toward a data model, the distinctions <br />between voice and data have become irrelevant. OCIT <br />will work to ensure the investigation evaluates the broad <br />spectrum of communication needs. <br />26 <br />Page 25 of 25 12/1/2008 <br />