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Orange County Information Technologies Strategic Plan <br />vii. training costs for IT support <br />viii. supplies <br />ix. data storage and management costs <br />x. conversion costs <br />xi. downtime costs <br />xii. security costs <br />xiii. data retention and backup costs <br />xiv. network costs <br />xv. :costs of generating and analyzing .reports <br />We also work more closely with departments requesting <br />funding to ensure they can clearly articulate benefits for <br />technologies. These benefits should be verifiable costs and <br />should be validated after the technology is in production. <br />These benefits can include: <br />i. Personnel savings -how many fewer human <br />resources can be dedicated to the same tasks <br />ii. New service offerings -what kind of new public <br />services are available with technology? <br />iii. Cost avoidance -what inevitable costs will be borne <br />by not implementing technologies? <br />iv. Public transparency -what kind of public access to <br />public records is promoted with technology? <br />v. Customer service volume -how many more citizens <br />can be served? <br />vi. Customer service responsiveness -how much <br />quicker can we respond to citizen needs? <br />vii. Customer service breadth -how can we provide <br />new ways to provide customers service? <br />viii. Statutory compliance -what legal parameters can <br />now be satisfied with the use of the technology? <br />ix. Information synergies -what public benefits can be <br />gained through information sharing across <br />departments? <br />25 <br />Page 24 of 25 12/1/2008 <br />