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Orange County Information Technologies Strategic Plan <br />search mechanisms for helping the public locate information <br />easily and find related services. <br />The site has been updated to largely eliminate individual <br />departmental webpage design, which had historically <br />confounded attempt to portray Orange County as a holistic <br />set of public services. As the web information has grown in <br />volume and sophistication, Orange County Information <br />Technologies has worked with departments to evolve the <br />website to accommodate this growth, resulting in significant <br />opportunities for advancing customer satisfaction. <br />OCIT STRATEGIC REQUIREMENTS <br />Operations Support <br />In order to increase overall system reliability, OCIT <br />should strengthen the operations area, in the following <br />areas: <br />• Continued improvements to detailed metrics of <br />support activities, including tracking of uptime for <br />critical services <br />• Continuously improved resolution times to issues <br />• Evolving controls on the use of desktop <br />computers, so as to prevent security exploits. <br />These controls include the demotion of user <br />accounts from admin privileges, periodic audits <br />of desktop-resident applications and global patch <br />management. <br />• Continued use of email filters for reduction of <br />spam~without eliminating legitimate public inquiry <br />• Tracking the results of initiatives designed to <br />prevent maintenance issues, to gauge their <br />effectiveness. <br />Application Development <br />The IT organization should continue its evolution from in- <br />house application development to managing the <br />evaluation and implementation. of third party solutions. <br />12 <br />Page 11 of 25 12/1/2008 <br />