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Orange County Information Technologies Strategic Plan <br />• Assisting operations staff with nettlesome <br />troubleshooting issues. <br />Some departments outside of IT have staff that <br />program applications or customize COTS applications <br />to meet business needs. These development activities <br />typically do not follow standard development <br />methodologies and are highly dependent on the <br />ongoing availability of the specific individual resource <br />who performs the coding. Efforts to provide technical <br />backup to these individuals are not always practical <br />due to the lack of formal development practices. <br />Business Analysis <br />In 2004, OCIT hired a system analyst to advance the <br />business analysis capability in OCIT. The duties of the <br />business analyst role includes: <br />• Applying formal project management disciplines <br />to major system implementations and large-scale <br />enhancement requests, focusing on <br />requirements management and scheduling. <br />• Consulting with departments to properly align <br />their business practices with available and <br />potential technology solutions. <br />• Contract consulting with purchasing and legal <br />departments, to ensure vendor performance is <br />measurable and contractually enforceable. <br />• Oversight of vendor and consultant activities <br />County Website <br />Orange County's current website is currently undergoing a <br />major transition. The original mid 90's design originally <br />intended to accommodate a modest amount of content. Over <br />time, the amount of web content increased dramatically, now <br />including over 17,000 files and 2.2 Gigabytes of data. <br />With this increase in content and services, the design not <br />evolved. The site is in the final stages of providing some <br />level of accessibility to non-English speakers or the disabled. <br />Additionally, changes have been made to provide powerful <br />11 <br />Page 10 of 25 12/1/2008 <br />