Agenda - 09-30-1999 - 2 - Laserfiche WebLink

Browse Search

1. 1 8 C. DIRECT TELEPHONE ACCESS 1. Direct Line A direct telephone number will. be established that will receive questions, comments, suggestions, requests and.complaints from citizens. This: number should be located in the office of the Clerk to the Board,. and should -be answered at all times during regular business hours. The Clerk will develop and implement a procedure fbr these calls that will include such things as 'a reasonable:but specific response time, a method for keeping Commissioners apprised of the nature of citizens, concerns, how the number will ,be advertised,'and who should answer.r the telephone. The Cleric should take into account such factors as knowledge of county government, pleasant telephone manner,.. and.whether.the person can be helpful when talking with callers who have limited English prof lciency: 2. Automated Alternatives The County's automated telephone system should be augmented to include an 'option that provides direct access to the office for the Clerk to the Board. Further development. of County telephone resources should include simplifying public access to. postr. 5 PM voice -mail for County employees. D. INTERNET SITE 1. Accessibility to County Commissioners Provision of e-mail addresses for Commissioners, and a listing: of phone numbers and mailing addresses on. the County Web site,' combine to make them readily accessible to citizens and others. In addition to photographs, other information about members of the Board, such as brief biographical data, could also be added:. 2. Improved Provision of Information Any improvements to the Web site should ensure that at least the following elements are accomplished: a. Current information is provided in a timelymanner. There. should be a dependable schedule for the appearance on the site of key information (e.g. the monthly calendar of events) and for updating that information (e.g. changes in meeting .times and dates). 4