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a~ <br />refused to those participating in the unauthorized connection <br />or its use. <br />XIII. COMPLAINTS - ADJUSTMENTS <br />A. If a user believes any statement of <br />charges to be in error, the user may present a claim in <br />Amended <br />3/1/88 person to the billing and collection agent of the County <br />before the statement becomes delinquent. Any such claim made <br />after the statement has become delinquent will not be <br />effective in preventing discontinuation of service as <br />provided in these rules. and regulations. The user may pay <br />such statement under protest and the payment will not <br />prejudice the claim in case an error is found. Adjustment <br />will thereafter be made for any such error. <br />B. Request for special meter readings or <br />tests will be governed by the rules and regulations <br />established for that purpose by Orange County and its agents. <br />XIV. RETURN CHECK FEE <br />Each check for payment is accepted subject to <br />collection. The normal policies of the County's billing and <br />Amended collection agent regarding returned checks shall be followed. <br />3/1/88 <br />All fees collected, provided they do not exceed those <br />permitted by law, shall be the property of the County's <br />billing and collection agent. <br />XV. ABRIDGEMENT OR MODIFICATION OF RULES <br />A. No promise, agreement or representation <br />of any employee of Orange County will be binding upon the <br />13 <br />