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• Twenty-one (21) days of the date of an approved invoice. <br />After Apri130, 2010, the fees called for in Paragraph 3 succeeding shall be subject to annual adjustment to <br />reflect increases, in current charges for services of Supplier. Such adjustments shall not exceed. FIVE <br />percent (5%) increase except where noted in Schedule A. A revised Schedule A will be provided to <br />Customer in advance of any and all such annual adjustments. <br />4) TITLE AND DELIVERY: <br />It is mutually understood that: <br />A. Title to all database information related to the Customer's files shall belong exclusively to <br />the Customer. <br />B. All programs do not belong to the Customer. <br />C. The ideas, concepts, know-how or techniques relating to data processing developed in <br />cooperation with and paid for by Customer during the course of this AGREEMENT by Supplier personnel <br />can be used by either party in any way it may deem appropriate. <br />5) ON-LINE HOURS: <br />Supplier will be in operation for on-line processing 24/7 with the exception of Sunday from 3PM - <br />12:OOAM EST for general maintenance. <br />• PROVIDED; HOWEVER,.that in the event Supplier shall experience a disruption in its service to Customer <br />not caused by Customer, Supplier shall use every reasonable effort to cure such disruption, including <br />deviating from its regular hours. <br />The following holidays will be observed by Supplier: <br />New Year's Day <br />Memorial Day <br />Independence Day <br />Labor Day <br />Thanksgiving Day <br />Christmas Day <br />Notification will be given to Customer of the dates on which the holidays will be observed, and on which <br />dates services will not be provided or will be reduced. <br />6) ADDITIONAL CHARGES AND SERVICES: <br />With respect to any batch data processing, any additional work caused by errors or faults in the Customer's <br />input media; such tasks will be billed per Schedule A. <br />The fees and charges for services stipulated herein are subject to revisions for any changes the Customer <br />may make in its requirements, or for any additional services that may be required which are not included in <br />the services provided in Schedule A attached. <br />• 1 West Harris Avenue LaGrange, II 60525 800.888.6035 Fax 708.352.3177 www_c ehc_cnm <br />Page 2 of 9 <br />