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14 <br />permitting process. The emphasis will be on helping an individual, neighborhood or citizens' group to improve <br />its understanding of the public process and how to navigate it. <br />2. Meetin~_Protocols <br />Presentations at BOCC meetings should be improved to ensure that the public may see displays and view <br />pertinent information along with the Commissioners. It is important to make sure that Commissioners' meetings <br />aze intelligible to citizens in attendance. The Commissioners may also wish to obtain information or advice <br />concerning additional strategies to improve communications at meetings or hearings, both for the citizens in <br />attendance and for the television audience. <br />3. Information Inserts <br />The staff should develop for Boazd approval appropriate information inserts for tax bill and tax abstract <br />mailings, as well as for monthly automobile tax mailings. The content for the inserts should complement other <br />communication methods used by the County, and should be coordinated through, the Manager's office and/or the <br />Clerk's office. <br />NOTE; THIS IS BEING DONE ON AN ANNUAL BASIS. <br />4. ornmunication with Count Em to ees <br />a. The staff should develop a plan for Board approval to enhance Boazd communication with County <br />employees. This plan could include a column written by the information specialist on behalf of the Boazd in the <br />employee newsletter, Orange Alive, detailing recent decisions and policies of particular interest. Since County <br />employees are ambassadors for the government, sharing information with them will also further public outreach. <br />Board. will need to provide direction to staff on implementation, frequency, content, <br />etc. <br />b. The plan also could include a Boazd site on the Intranet that provides an interactive forum whereby <br />employees could pass along questions, suggestions, comments, and concerns, either anonymously or with <br />identification. <br />Board needs to provide direction to staff. <br />G. CRISIS MANAGEMENT <br />The County Manager's office and Clerk's office should formulate for Board approval an action plan for <br />communications between and among county departments, other governmental agencies, the media, and the <br />public in times of crisis, such as natural disasters, evacuations and other emergency situations. <br />Information updated August 18, 2000 <br /> <br />