Agenda - 09-12-2000-5 - Laserfiche WebLink

Browse Search

C. DIRECT TELEPHONE ACCESS 11 . Direct line A direct telephone number will be established that will receive questions, comments, suggestions, requests and complaints from citizens. This number should be located in the office of the ,Clerk to the Board, and should be answered at all times during regular business hours. NOTE: The current method is working effectively. Questions of a general nature are referred to the Clerk and she provides an immediate response. We think this needs to be further discussed by the Board. (The Clerk does have a direct line into her office with the new telephone system) The Clerk will develop and implement a procedure for these calls that will include such things as a reasonable but specific response time, a method for keeping Commissioners and County Manager apprised of the nature of citizens' concerns, haw the number will be advertised, and who should answer the telephone. The Clerk should take into account such factors as knowledge of county government, pleasant telephone manner, and whether the person can be helpful when talking with callers who have limited English proficiency. 2. Automated Alternatives The County's automated telephone system should be augmented to include an option that provides direct access to the office for the Clerk to the Board. Further development of County telephone resources should include simplifying public access to post-S PM voice mail for County employees. NOTE: Staff is looking into developing a system similar to the one that Durham City is using. (Handout) --Whether or not we need something of this magnitude needs to be discussed. This does address the concern of providing information 24-hours a day for our citizens. This service could be contracted out. THIS IS THE END OF WHAT THE BOARD HAS APPROVED OF THE SCP. I WOULD LIKE TO BRIEFLY UPDATE YOU ON SOME OF OUR OTHER INiTIATNES. • It was suggested that administration of the County's web site be shifted from IS to the Clerk's Office and this has been done. • Boazd of County Commissioners Access to the Intranet. has been provided. • It was suggested that.the Manager develop and implement a plan to post appropriate lists of pending items on the intranet and this has been done. • The Citizen's Guide is being developed. • Information Inserts far the annual tax mailings and also the monthly automobile tax mailings have been developed. • All the Boazds/Commissions data is on the intranet including the actual application of those who are interested in serving. This can be linked to the main internet site at some point. This will provide access to membership lists of all the County Boards/Commissions/Task Forces, etc. It will provide an interest list and a link to the actual application. This will also provide the interactive resume/application form as well as a general description of each Board and current recruitment information. 4