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b) More than one incidence of greater than $20,000 property damage to property by the Contractor <br />while performing the recycling contract where the Contractor is at fault. <br />c) Continued high level of unsatisfactorily resolved substantive customer complaints about <br />recycling collection after the first three months of the contract start. As determined by County, <br />a high level of unsatisfactorily resolved complaints shall be greater than twelve (12) complaints <br />a month far three consecutive months and shall not include complaints about missed pickups <br />where County or Contractor can demonstrate that either: the recycling bin was set-out late, the <br />site was inaccessible at the time of scheduled collection, or that the problem was resolved by 5 <br />PM of the working day fallowing receipt of the complaint. <br />SECTION 26 <br />All notices required or contemplated by this Agreement shall be personally served or mailed, <br />postage prepaid and return receipt requested to the parties as follows: <br />To: Orange County <br />Solid Waste Management <br />Attn: Mr. Blair Pollock <br />PO Box 17177 <br />Chapel Hill NC 27516-7177 <br />To: Waste Industries <br />Attn: Mr. Lee Bodenhammer III <br />148 Stone Park Court <br />Durham, NC 27703 <br />SECTION 27 <br />Records and Resorts <br />Contractor shall maintain its books and records related to the performance of this Agreement in <br />accordance with the following minimum requirements: <br />Contractor shall maintain its books and records related to the performance of this Agreement in <br />accordance with the following minimum requirements: <br />a) Contractor shall maintain any and all ledgers, books of account, invoices, vouchers and <br />canceled checks, as well as all other records or documents evidencing or relating to charges for <br />services, expenditures or disbursements borne by the County for a minimum penod of three (3) <br />years, or for any longer period required by law, from the date of final payment to Contractor <br />pursuant to this Agreement. <br />b) Contractor shall maintain all documents and retards which demonstrate performance under this <br />Agreement far a minimum period of three (3) years, or for any longer penod required by law, <br />from the date of termination or completion of this Agreement. <br />c) Any records or documents required to be maintained pursuant to this Agreement shall be made <br />available for inspection or audit, at any time, during regular business hours, upon written <br />~~ <br />