Agenda - 09-05-2000-8i - Laserfiche WebLink

Browse Search

3z complete failure to return calls or respond to requests may serve as a basis for such a closure if there is a documented history of these problems and the complainant has been given written warning that such failures might result in the closure of the case. (b) The certified-return receipt requested and regular letters must be claimed by the complainant or by someone at the complainant's address. Tf the letters are returned as unclaimed, the State or local agency must attempt to contact the complainant by telephone and document such attempts. (c) Tf the complainant's cooperation cannot be obtained using the above procedures, and the letters are not returned by the Post Office (i.e., marked addressee unknown; moved; left no forwarding address, etc.), the complaint should then be closed for failure to coo erate. A.complaint may not be closed for failure to cooperate based solely on a complainant's failure to claim certified mail or return a notarized complaint form. 2. Documentation Re uired (To be maile3 to HUD at the time of reporting the closure to HUD): (a) A copy of Lhe case chronology sheet, or other written docume,itation which describes or summarizes the steps taken to obtain the complainant's cooperation. (b) Evidence that at least two telephone. calls were attempted, one during normal business hours and one during non-business hours. D. Lack of Jurisdiction - A lack of jurisdiction (LOJ) must apply to both HUD and the agency. Nihere only one agency has jurisdiction, the complaint must not be dual-filed. 1. Requirements for Acceptance The LOU must not have been evident on the face of the complaint (i.e., where the date of filing exceeds the agency's filing period, the number of exemptions are less than the agency's law permits; a basis is not covered; or special interim agreements or more provisions are in effect which prohibit dual- filing because of deficiencies in the agency's law. )