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31 <br />the agency's intent to close the case unless <br />information regarding a current address and/or <br />telephone number is provided within 10 days. <br />After the 10th day has elapsed without a response, <br />the case may be closed administratively with <br />notice sent to all parties, including the <br />complainant to the last known address. <br />Notwithstanding the documentation and actions <br />required above, if the final investigation report <br />shows that there were no attempts to locate the <br />complainant(s) within a 30-day time frame, the <br />agency shall not receive credit under the FHAP for <br />the closure of the case. <br />2. Documentation Re fired (To be mailed to HUD at <br />time of reporting the closure to HUD). <br />(a) A copy of a case chronology, a case diary, or <br />other written documentation which provides <br />evidence that progressive steps were taken to <br />locate the complainant; <br />(b) A copy of a returned envelope with Post <br />Office notations; <br />(c) Records showing telephonic or mail contacts <br />with other references or sources and that at <br />least four telephone calls were attempted to <br />complainants' residence and place of <br />employment, two during normal business hours <br />to a business number and two during non= <br />business hours to a residential number. <br />C. Failure of Com lainant to Coo erase with the <br />Investigation <br />1. _ Re uirements far the Acre Lance. The State or <br />local agency must send the complainant a letter <br />indicating that the agency and HUD will dismiss <br />.. the complaint. after the following actions have <br />k been undertaken by the agency. <br />(a) If attempts at telephonic (where available] <br />and personal contact have been unsuccessful, <br />the State or local agency must send a letter <br />by regular and certified mail-return receipt <br />requested. The agency's letter gives tree <br />complainant at least 10 days from receipt of <br />the letter to provide the needed information <br />or contact the agency investigator. The case <br />should not be closed administratively because <br />the complainant does not respond within the <br />ten-day period. A repeated hisrory of <br />