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~o <br />2. Documentation Required (To .be mailed to HJD at <br />time of reporting the closure to HUD): <br />(a) A chronology of agency actions prior to <br />withdrawal request; and <br />(b) A copy of the signed and dated withdrawal <br />request. If the withdrawal request indicates <br />coercion, FHAP payment must be denied. <br />B. Unable to Locate Complainant <br />1. Requirements for Acceptance <br />The basic requirement is to establish that the <br />agency was unable to locate the complainant. This <br />would include written documentation of steps such <br />as: <br />(a) The receipt of returned correspondence <br />indicating that the complainant moved and <br />left no forwarding address; <br />(b) Documented evidence that the telephone number <br />of an individual who would always know haw to <br />contact the complainant was obtained at <br />intake, and that efforts to contact such <br />person were unsuccessful; <br />(c) Documented contacts with other sources ar <br />references in an effort to obtain a more <br />current address for complainant (e.g. <br />evidence of contacts with the HUD Office; <br />checks through the telephone directory; <br />contacts with the postal service or utility <br />company, contacts with witnesses; other <br />_ persons or relatives identified by the <br />complainant during intake, contact with the <br />complainant's p7_ace of employment, etc.); <br />(d) Documented effoYr.s to contact complainant by <br />- certified mail.-return receipt requested, if <br />correspondence has been returned as <br />"unclaimed;" and <br />(e) Documented efforts to contact complainant or <br />witnesses by telephone during business hours <br />for a business number and during nonbusiness <br />hours for the residential number. <br />If these efforts arE~ unsuccessful, a letter must <br />be sent to tre last known address by both regular <br />and certified mail, advising the complainant of <br />