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is <br />THE CRITERYA FOR PROCE55ING <br />This document is an attachment to the cooperative agreement <br />between HUD and State or local agencies participating in the Fair <br />Housing Assistance Program (FHAP). These criteria for processing <br />establish uniform standards for acceptable processing of dual- <br />filed fair housing complaints for which a State cr local agency <br />may receive credit for funding support under FHAP. The criteria <br />establish the minimum actions which must be taken and identify <br />the documentation which must be submitted to HUD. The criteria <br />are designed to assure the uniform, timely, and quality <br />processing of fair housing complaints. <br />I. INVESTIGATION <br />A. The Complaint Intake <br />1. An aggrieved person may file a complaint alleging <br />discriminatory housing practices that have <br />occurred or terminated within the prescribed <br />statutory time frame under the Federal Fair <br />Housing Act and the State and local agency's fair <br />housing law. <br />2. The complaint must be in writing, signed and <br />affirmed by the person filing the complaint. The <br />complaint shawl be affirmed attested to and or <br />notarised as rescribed b the relevant State or <br />local law. <br />3. Each complaint must r_ontain the following <br />information: <br />(a) The name and address of the aggrieved person; <br />(b) The name and address of the respondent; <br />(c) A description and the address of the dwelling <br />which is involved, if appropriate; and <br />(d) A concise statement of the facts, including <br />pertinent dates., constituting the alleged <br />discriminatory housing practice. <br />4. A complaint is "filed" when it is received by a <br />certified substantially equivalent agency; is in <br />writing or is reduced to writing; and reasonably <br />contains the four elements stated in paragraph 3 <br />above. In addition, a "filed" complaint must be <br />signed; however, a complaint may be signed at any <br />time during the investigation. Therefore, filing <br />a complaint should not be delayed beyond 30 days <br />after receipt of the complaint. In evaluating <br />