Agenda - 09-05-2000-8i - Laserfiche WebLink

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lb ATTACFi'MENT A INTRODUCTION Criteria for Prvicessina FY 2000-2001 To determine whether Fair Housing Assistance Program (FHAP) participants have acceptably processed dual-filed discriminatory housing complaints, the criteria set forth in this document are to be followed. The Government Technical Representative (GTR) has the responsibility for the technical direction and evaluation of the agency's complaint processing performance. The GTR must ensure that one payment is approved for complaints which involve the same transaction or the same set of operative facts. That is, complaints involving multiple respondents, such as the manager: owner, and assistant manager of the same property, should all be included in the same complaint. Likewise, multiple complainants who are all members of the same household should be included in the same complaint. where it is determined that the agency has filed separate complaints in such instances, the GTR must authorize one payment. Commission or Agency initiated complaints are to be counted for payment. FHAP participants must commence camplaint proceedings before the end of the thirtieth day after the receipt of the complaint. If it is determined that the agency has not commenced complaint proceedings within the appropriate time frame, the GTR may reactivate the complaint. The written agreement between the agency and HLTD defines "commence complaint proceedings" as follows: the agency has received a camplaint, assigned a case number, determined acceptability, and assigned the complaint for investigation and resoJ_ution. The GTR must confer with the appropriate agency officials to determine whether a complaint will be reactivated wren it is determined that an agency has commenced proceedings within the appropriate t-ime frame, but has not carried forward proceedings with reasonable promp~ness: Reactivation for this reason must not be a unilateral deei~ion. The GTR must confer with the appropriate agency official to determine the reason(s) for the delay in processing. If-, as a result of the conference, it is determined that the agency will proceed expeditiously, the complaint may be left with the agency for a reasonable period of time. The agency official will be required to commit to a date certain for the completion of the complaint investigation. Each request for payment must comply with the conditions and requirements set forth in the cooperative agreement. Additionally, the GTR may deny payment when requests are not submitted in the prescribed format described in section A.2 of the Statement of Work. Failure to comply with any provision of