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9 „ <br /> PROCESS AND TIME GUIDELINES <br /> NO FAULT WELL REPAIR FUND REQUESTS <br /> AMERICAN STONE COMPANY QUARRY AREA <br /> A. Problems related to water quantity <br /> Process Steps Response Time Guidelines <br /> i. Request is received by Environmental Health Division (OCHD) N/A <br /> from residents or other agency. <br /> ii. OCHD contacts American Stone and advises them of the Contact made within 2 business <br /> request and the nature of the request. days of request. <br /> iii. American Stone consultant visits site, conducts a preliminary <br /> investigation, and determines whether a well problem exists and Consultant visits site within 10 <br /> if the problem is a "probable result" of the quarry activity. The business days of request. <br /> consultant reports findings to OCHD. <br /> iv. If the consultant finds that the problems are a "probable result" N/A <br /> of the operation,no further action is necessary by OCHD <br /> v. Based on a finding and report from American Stone that there is OCHD confirms or denies the <br /> a well problem and it is not a probable result of the quarry well failure claim within 5 <br /> operation, OCHD staff will: business days of receipt of the <br /> a. Confirm a well failure exists;or American Stone consultant report <br /> b. Deny the well failure claim; or or recommends further study of <br /> c. Recommend further study of the well the well. <br /> vi. For well failures that are not a probable result of the quarry <br /> operation, OCHD staff recommends: Strategy recommended and <br /> a. A remediation strategy - an authorized Orange County contractor is contacted within 10 <br /> representative contacts the appropriate contractor(s). (Go to business days of receipt of final <br /> step viii); or sample results or after results of <br /> b. Further study by a private consultant to determine the best further study are complete. <br /> remediation strategy. <br /> vii. Private consultant completes study and reports to OCHD (go Depends on consultant schedule <br /> back to vi-a. <br /> viii. Remediation strategy is effected Depends on contractor schedule <br /> Appeals shall be made within 30 <br /> days of the issuance of a denial <br /> based on the finding that no well <br /> ix. Appeals by the residents to the Board of Health failure exists or other finding <br /> unsatisfactory to the resident. <br /> Once made, appeals progress <br /> according to the Board of Health <br /> Policy on appeals. <br />