Agenda - 12-10-2002-8g - Laserfiche WebLink

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z • Phase 3 -This phase will take place at a departmental level and focus on anchoring on an on-going basis the training that occurred in Phases 1 and 2. In March 2002, the County completed Phase 1 training for all current employees with 657 employees participating. This general Cultural Diversity training now is continuing on an ongoing basis for new employees. The Phase 2 Cultural Competency Building training is designed to move participants beyond an awareness of cultural differences to a level of "cultural competence" by increasing employees' ability to work effectively in a multicultural environment. The training is tailored to meet the needs of individual departments and to provide education and culture specific information about the Hispanic/Latino and Asian community, as well as others. The course objectives are to: ^ Understand the need for developing cultural competence in today's workforce and community ^ Understand how culture impacts behavior and relationships with our customers ^ Develop skills in applying knowledge about different cultural groups to improve customer satisfaction Phase 2 training began as a pilot program with EMS and department heads in March 2002. Since March, two departments (EMS and Health) have participated in the pilot Phase 2 Cultural Competency Building Training and the program has been further refined. To implement Phase 2 of the Cultural Diversity Training Initiative for the County, staff proposes that the County engage the services of Dr. Henry Meguid to provide cultural competency building training to County employees. Dr. Henry Meguid received his Bachelor and Masters degrees in Cairo, Egypt where he began his teaching career. In 1999, he joined Duke University Medical Center where he established Duke's Hospital medical interpretation and translation services. Currently, he is a Training Coordinator at the Duke Health System Education Services Department and an independent consultant and trainer. He offers a series of workshops and seminars on Developing Cultural Competence, Working Effectively with a Medical Interpreter, Continuous Quality Improvement, concepts and methodologies, and Developing and Managing High Performance Teams. Among his clients are Wake County Health Services, Southeastern Region's AHEC, and Alamance County. The proposed contract provides that during fiscal year 2002-03 Dr. Meguid will facilitate 12 Cultural Competency Building training sessions. It is estimated that 300 - 350 County employees will be trained during this fiscal year. Attached is the proposed agreement with Dr. Meguid. FINANCIAL IMPACT: The estimated cost of the Cultural Competency Building training for fiscal year 2002-03 is $8,100. Funding was included in the approved 2002-03 budget for this purpose.