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9 <br /> attempt to diagnose the problems. However, if first-level support is unsuccessful, an <br /> on-site visit will be made within four(4)business days. <br /> G. CLEARINGHOUSE will provide, at no cost to CLAIMANT AGENCY, a training <br /> seminar of one to two days each year for CLAIMANT AGENCY'S staff on the use <br /> of the debt setoff application system. <br /> IV. UNDERSTANDING OF PARTIES <br /> A. If CLAIMANT AGENCY is due a refund of more that $50 dollars, DEPARTMENT <br /> sets the tax refund off in the amount of the delinquent debt plus its collection <br /> assistance fees. If DEPARTMENT is able to collect only part of a debt through <br /> setoff, the collection assistance fee has priority over the remainder of the debt. <br /> B. DEPARTMENT has priority over all other claimant agencies whenever it is a <br /> competing agency for a refund. State agencies have priority over local agencies. <br /> When multiple claims among local agencies are submitted for setoff to <br /> CLEARINGHOUSE, the claims have priority based on the date and time each local <br /> agency requested CLEARINGHOUSE to submit debts on its behalf. The date and <br /> time of submission of the debt file shall constitute the date and time to establish the <br /> priority. CLEARINGHOUSE shall use the submission receipt date and time of <br /> original file for priority date and time of specific debt. Any changes to specific <br /> debt—i.e. partial payments to, interest accrued to, penalties—will not change date. <br /> Any "new" delinquent debt for same CLAIMANT AGENCY will have a new <br /> submission date and time, including new debts for a previously submitted debtor. <br /> C. CLEARINGHOUSE shall not accept a debt file that is not prepared as specified by <br /> CLEARINGHOUSE or where a period of 60 days has not elapsed between the time <br /> the CLAIMANT AGENCY declares the debt delinquent and the date the delinquent <br /> debt is submitted to CLEARINGHOUSE for collection. CLEARINGHOUSE agrees <br /> to submit delinquent debts to Department; provided, however the CLAIMANT <br /> AGENCY is solely responsible for complying with the ACT, specifically including <br /> the notice and hearing provisions and other requirements of the act <br /> D. The CLAIMANT AGENCY acknowledges that CLAIMANT AGENCY is <br /> responsible for the notice and hearing requirements of the ACT. CLAIMANT <br /> AGENCY affirms to CLEARINGHOUSE that it will comply with the ACT, <br /> specifically including the notice and hearing provisions required by the ACT prior to <br /> the submission of a delinquent debt to CLEARINGHOUSE for setoff. <br /> E. Successful interception funds will be disbursed through Capital Management of the <br /> Carolinas (Capital Management), the agency that oversees administration of the <br /> North Carolina Capital Management Trust. CLAIMANT AGENCY shall have an <br /> account with Capital Management prior to the submission of a delinquent debt to <br /> CLEARINGHOUSE and shall retain said account for as long as this agreement shall <br /> be in full force and effect. <br /> Addendum A <br />