Agenda - 10-30-2002 - 1 (AOG) - Laserfiche WebLink

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Gwen Harvey- I. Planning - Rev Oct.doc Page 3 i i An independent consultant created a written survey and conducted interviews. Staff stratified active OPC clients by age and disability group.The consultant prepared survey instruments specific to each age and disability group. Approximately 960 clients received the survey instruments.The consultant also conducted personal interviews with clients to allow for a more in depth exploration of relevant issues. Copies of the surveys and the consultant's full report are attached. In addition to the work of this consultant,management gathered data from other sources. Staff conducted numerous interviews and made presentations of the state plan to a variety of groups. Written surveys were sent to staff,community organizations and other stakeholders. Survey findings are attached. The local Consumer and Family Advisory Committee has met regularly since February of 2002 and has provided extremely valuable feedback on the strengths and weaknesses of the existing Area Program. Each participating county held public forums and County Commissioners held public hearings on this proposed business plan. Findings identify strengths that we plan to integrate into the new system as well as weaknesses that will require significant program modifications. For example, stakeholders generally identified case management as a program strength,but described problems related to service access, including crisis services. Our response is to create a system that will dramatically simplify program access,facilitate crisis response and build upon our strong case management services. This seamless system will not only help people to easily access services,it will also provide the crucial ongoing support required to prevent hospitalization. System details can be found in the Strategic Plan as well as Chapter IV(Service Management)and Chapter V(Triage,Assessment and Crisis). Stakeholders also identified several services they would like to see more of in the community.Respite Services,ACT Teams,and Supported Living programs were all identified as areas requiring resource development. Through the use of outcome driven utilization management and performance based contracting,we intend to create a provider network system that will encourage and reward the development of high quality services. Again,details can be found in the Strategic Plan as well as Chapters IIII (Qualified Provider Network Development)and Chapter N(Service Management). L2.b There is a policy establishing the local Consumer/Family Advisory Committee (CFAC) and assuring opportunity for meaningful involvement of consumers and families by requiring: Recognition of the contribution of consumers through their unique perspectives and abilities Establishment of a non judgmental environment Timely advance notification of actions proposed Establishment of Consumer and Family Advisory Committee Policy attached L2.c There is a statement attached attesting to consumer/stakeholder involvement consistent with the State Plan, which is representative of the broader population of the