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The following list is just a sample of the areas AHA can evaluate for your organization <br /> Shelter Operations New Shelter Planning& Construction <br /> • Customer service • Renovation or new construction <br /> • Animal intake procedures • Site plans <br /> • Adoption programs • Site evaluation <br /> • Physical plant review&evaluation • Preparing for, and understanding,capital <br /> (regarding current operations) campaigns <br /> • Animal health protocols including health <br /> screening,vaccinations, treatment protocols, Field Services <br /> euthanasia protocol, and decision making <br /> • Disease control and cleaning protocols Licensing and ordinance enforcement <br /> • General facility cleaning and maintenance <br /> • Cruelty investigations <br /> • Feeding and nutrition programs <br /> • Animal housing Administration and Human <br /> • Animal behavioral programs Resources <br /> • Shelter disaster preparedness plans • Organizing an animal welfare agency <br /> • Record keeping • Resource allocation <br /> • Large animal sheltering • Human resource management <br /> • Safety compliance • Employee policies and procedures <br /> • Staffing levels <br /> Community Outreach • Staff recruitment and retention <br /> • Marketing • Staff stress management <br /> • Humane education • Staff training <br /> • Volunteer programs • Board development <br /> • Strategic partnerships • Board relations <br /> • Community disaster preparedness plans • Board member manuals <br /> • Community/Public relations • Conflict management <br /> • Spay/Neuter programs • Strategic planning <br /> • Innovations in animal welfare work <br />