Agenda - 06-26-2003-8J - Laserfiche WebLink

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ORANGE COUNTY BOARD OF COMMISSIONERS AGENDA ITEM ABSTRACT Meeting Date: June 26, 2003 Action Agend ~ Item No. SUBJECT: Contract for Services - Geo-Base/Land Management & Permit Information Tracking System (`Permits Plus') DEPARTMENT: Planning and Inspections PUBLIC HEARING: (Y/N) No Environmental Health ATTACHMENT(S): INFORMATION CONTACT: Craig N. Benedict, ext. 2592 Original "Permits Plus" by the Accela Rosemary Summers, ext. 2412 Software Company contract dated Pam Jones, ext. 2652 12/29/00 Additional Service Estimate 4/4/2003 TELEPHONE NUMBERS: Multi-Department Implementation Status Chart Hillsborough 732-8181 Chapel Hill 968-4501 Durham 688-7331 Mebane (336)227-2031 PURPOSE: To contract with Accela Software, for software activity development, enhancement of activities and additional training of the `Permits Plus' system within the Environmental Health and Planning Departments. BACKGROUND: `Permits Plus' was purchased 12/29/00 in order to provide increased intra- and inter- departmental connectivity and tracking in the plan review, permit issuance and land development processes. The program improves customer service by providing quicker inquiry response times, better record keeping provides performance measurement indicators of staff and project activities and including interface with GIS to track location. The original contract included the program development of 14 different multi-departmental identified case/permit activities. However, the workability of the software through Accela assistance with respective staff tended itself to the creation of over 30 activities for the same original cost. The value of the software and the future independent modification by staff will be an important asset to the chosen software package. The implementation of `Permits Plus' began in the summer of 2001, extensive `data scrubbing' was conducted in the Building Inspections Division and the assessors/parcel data was converted into `Permits Plus'. The Building Inspections Division implemented the new program system (`Permits Plus') in late January 2002, Erosion Control `went live' February 2002, Environmental Health July 2002 and Current Planning, February 2003. The Fire Marshall's office and the Assessors' Office are also peripheral users and were live early spring 2002. Building and Erosion Control divisions have invested significantly into permits plus and have moved from the implementation stages into automated data transfer, maintenance, auto-email to customers and other county departments, data analysis through ad hoc and standardized report development.