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18 <br /> Slide#30 <br /> Emergency Services Department — Public Safety Communications <br /> FY 27 Rec. Revenues FY 27 Rec. Expenses Net County Cost <br /> $0 $4,997,529 $4,997,529 <br /> General Fund FTEs: 42.000 <br /> Basis for Investment: Legal Mandate, Operational Support, Board Priority:Healthy Community <br /> Programs/Services Provided: <br /> • 9-1-1 Center Operations Radio Communications Maintenance <br /> • Quality Assurance/Medical Oversite ES Department Technology Maintenance <br /> • 911 Technology Maintenance ES Department Website <br /> • Professional Development/Certification <br /> • 9-1-1 Records <br /> 30 ORANGE <br /> RrH COOUNA Y <br /> Slide#31 <br /> Emergency Services - page 164 <br /> — Emergency Medical Services Revenue-$607,597 <br /> • Rates increased from 175%to 200%of the maximum Center for Medicare and Medicaid Services(CMS)rates-$137,797 <br /> • Increase based on call volume-$420,300 <br /> — Fee Revenue <br /> • Fire Inspection Fees Increase based on Fee Study-$44,000 <br /> • Special Event Coverage-$5,500 <br /> — Personnel Reduction— 1.0 FTE Recruitment& Engagement Manager-vacant-$94,979 <br /> — Contract Services Reductions <br /> • Crisis Counselor Contract part of original CARE Team staffing complement-$97,211 <br /> • Low call volume- 6 crisis calls per month on average diverted to call center counselor <br /> • Position has been vacant for FY2025-26 <br /> 31 ORANGE <br /> COUNTY <br /> NA <br /> Commissioner Carter asked if the low-call volume predates the current fiscal year. <br /> Travis Myren said yes. He said Wake County also experienced low-call volume and recommended <br /> the same reduction. <br /> Commissioner McKee asked for more information on the services provided by EMS and the <br /> average cost increase. <br />