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24 <br /> SIEMENS <br /> Service Team <br /> An important benefit of your Service Agreement derives from having the trained building service personnel <br /> of Siemens Industry, Inc. familiar with your building systems. Our implementation team of local experts <br /> provides thorough, reliable service and scheduling for the support of your system. <br /> Added to the team is a team of building experts at our Digital Service Center. The benefits you receive are <br /> less disruption to your employees at the site, less intrusive on the system at peak hours, fewer emissions for <br /> trucks rolled, and real time analytics with digital workspace hours. <br /> The following list outlines the service team that will be assigned to the service agreement for your facility <br /> Your Assigned Team of Service Professionals will include: <br /> Joe Latore-Sales Executive manages the Remote Services Specialist is responsible for the <br /> overall strategic service plan based upon your execution of remote services including proactive <br /> current and future service requirements. planned tasks, in-depth fault analysis and <br /> identification of corrective actions. <br /> Clay Graham -Client Services Manager is <br /> responsible for ensuring that our contractual Ron Faircloth -Service Operations Manager is <br /> obligations are delivered, your expectations are responsible for managing the delivery of your <br /> being met and you are satisfied with the delivery entire support program and service requirements. <br /> of our services. <br /> Meleah Freeman- Service Coordinator is <br /> Christian Anderson - Primary Service responsible for scheduling your planned <br /> Specialist is responsible for performing the maintenance visits, and handling your <br /> ongoing service of your system. emergency situations by taking the appropriate <br /> action. <br /> Secondary Service Specialist who will be <br /> familiarized with your building systems to provide Service Administrator is responsible for all <br /> in-depth backup coverage. service invoicing including both service <br /> agreement and service projects. <br /> Page 23 of 27 <br />