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37 <br /> 1 Slide#7 <br /> Scope of Services <br /> • Scope of Services Summary <br /> — Review of processes, procedures, and methodologies used by the Tax Office to assess property values. <br /> — Analysis of Schedule of Values based on best practice, usability, and consistency of application. <br /> — Evaluation of organizational capacity to determine appropriate staffing levels, skill sets,and technology resources. <br /> — Review of data quality and accuracy of assessment neighborhoods, qualified sales,and land values with specific <br /> emphasis on commercial values. <br /> — Evaluation of statistical tools and models to yield the most accurate value assessments. <br /> — Review of operational efficiency in terms of staffing utilization, workflow, scheduling, and automation. <br /> ORANGE COUNTY <br /> 7 NORTH CAROLINA <br /> 2 <br /> 3 <br /> 4 Slide#8 <br /> Scope of Services <br /> • Scope of Services Summary <br /> — Review of the appeal process to improve accessibility to taxpayers and value adjustments. <br /> — Review of communication strategies and transparency of public information materials,website content, and other <br /> public messaging platforms. <br /> — Evaluation of the frequency of the revaluation cycle <br /> S ORANGE WOORTH CAROLTY <br /> YNA <br /> 5 <br /> 6 <br /> 7 <br />