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MINUTES <br /> ORANGE COUNTY BOARD OF HEALTH <br /> November 19, 2025 <br /> increase the likelihood of the facility being successful. The committee will next meet in early <br /> February. <br /> Connections to Community Support Committee <br /> The committee will next meet in early January. <br /> Ad Hoc Committee on Well Rules <br /> The committee will reconvene in late January to discuss next steps regarding the well rules. <br /> V. Approval of the November 19, 2025, Agenda <br /> Motion to approve the agenda of the November 19, 2025 BOH meeting was made by <br /> Commissioner Amy Fowler, seconded by Dr. Bruce Baldwin, and carried without dissent. <br /> VI. Approval of October 29, 2025 Meeting Minutes <br /> Motion to approve the minutes of the October 29, 2025 meeting was made by Dr. Aparna <br /> Jonnal, seconded by Dr. Rachel Royce, and carried without dissent. <br /> VII. Educational Sessions <br /> A. Client Satisfaction Surveys <br /> Dr. Stephanie George, Dental Health Director, and Victoria Hudson, Environmental Health <br /> Director and Interim Personal Health Services Director, presented the results of the annual <br /> client satisfaction surveys. Some highlights of their presentation are below: <br /> • Dental Health Services received 68 responses, all of which were received electronically. <br /> Due to renovations to the dental clinic, client satisfaction surveys were not collected after <br /> August 2025. This means that the dental clinic skipped their traditional monthlong period <br /> of collecting paper surveys, normally conducted in September. In response to Dr. <br /> Nickelson's question, Dr. George said that the number of electronic responses received <br /> is comparable to the previous year, though the clinic schedules around 5,000 <br /> appointments per year, meaning the overall response rate is very low. <br /> • Overall, Dental Health survey respondents gave positive responses, with 95% or more <br /> expressing that they were satisfied with their experience and that staff were courteous <br /> and responsive. About two-thirds of respondents said that it was easy to schedule an <br /> urgent appointment. Dr. George shared some open-response comments, many of which <br /> were very positive, and a few of which were more constructive. Dr. Baldwin noted that <br /> often people only respond to surveys when they are upset about something and, given <br /> the proportion of positive to negative responses, perhaps the response rate was low <br /> because most people are satisfied and have nothing to complain about. <br /> • Some patients mentioned equipment problems in their responses, and Dr. George <br /> explained that there were many technical problems this year, including a chiller that <br /> broke, a leaking suction pump, and an X-Ray machine that caught fire, but said that all <br /> malfunctioning equipment has since been repaired or replaced. She noted that this was <br /> expensive, but that hopefully the clinic should be good for a while now. <br /> S:\Managers Working Files\BOH\Agendas &Abstracts\2025 Agenda and Abstracts\ <br /> November Page 3 <br />