2026-119-E-IT Dept-NWN Corporation-Server patch management

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www.nwn.ai Q-181850 Page: 8 • If the site is not ready when NWN arrives, customer may be responsible for additional travel and expenses • Unless otherwise noted in this proposal, implementation will occur in a single contiguous effort and, if required, site visits will be limited to one visit per site. If the schedule, or number of visits, must change due to delays in equipment availability, customer readiness, site readiness, or any issue outside of NWN s control, the NWN Project Manager will document the change and submit a Project Change Order to revise the implementation timeline. • In the event Customer is purchasing software licenses or other usage-based consumption products or services under this SOW and Customer’s actual software license count or usage exceeds those initially purchased pursuant to this SOW, Customer will be invoiced during the next billing cycle based on the highest license count or usage consumed and not the amounts initially set forth in this SOW. Thereafter, Customer shall be billed based on highest license count or usage consumed under this SOW. For avoidance of doubt, overages will be billed in the month following when the overage occurred. 6.3. Installation Customer Responsibilities To support this scope of work, The Customer agrees to the following responsibilities: • Customer will provide network and system documentation and any network topology diagram for the existing network infrastructure if available. • Customer agrees to furnish NWN with building layouts, floor plans, cable and power drops and other applicable information to facilitate the physical installation of equipment and software covered by this scope of work. • Customer agrees to ensure that proper environmental conditions are met, including, but not limited to proper power equipment grounded to code, backup power source if required, cooling, rack/floor space, and any external monitoring equipment required. • Customer agrees to connect PCs, printers, mobile devices, servers, or any other ancillary deices not covered by this scope of work. • Customer shall be responsible for any changes, reconfiguration, or upgrades to existing servers, systems, printers, and workstations to support this scope of work. • Customer agrees to install, test, and verify the operation of any equipment or software not covered by this scope of work. • Customer agrees to ensure that all cabling and facilities are installed, and clearly marked. If items are not clearly marked the customer will aid in identifying all cable drops and the equipment it is used for. • Customer agrees to provide all supporting technologies including DHCP, DNS, or other systems required for normal functioning of the solution. • Customer agrees to provide personnel to participate in any testing of the solution required once Customer agrees to provide all the cabling required to complete the installation that is not included with this equipment. All cabling longer than 20 feet will be installed by CUSTOMER and will be labeled with an indication of what the cabling supports. • Customer shall be responsible to specify, order and ensure the provisioning of an adequate amount of circuit bandwidth and/or SIP trunks to support the operation of the system under normal and peak usage periods. • All conduit, raceway, cable tray, supporting equipment and structure, regardless of purpose, is to be supplied and installed by others. Docusign Envelope ID: 80AA9F5F-36CA-4D16-AFBE-43100DBE5E4B