2026-119-E-IT Dept-NWN Corporation-Server patch management

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www.nwn.ai Q-181850 Page: 7 6. Assumptions and Responsibilities 6.1. Project Assumptions The following list represents some of the items that, unless otherwise noted above, are excluded from the work being performed by NWN as part of the scope of this project. Anything not specified in the scope above, nor specifically excluded below, is assumed to be excluded. Items that the customer wishes NWN to provide may be contracted on a time and materials basis, or as part of a separate fixed price scope. Exclusions include: • NWN will provide knowledge transfer to Customer staff throughout the engagement. Knowledge transfer is not intended to replace formal technical training and certification. • Travel Costs are billed at actuals unless otherwise noted in your quote • If this proposal does not include an on-going service contract to cover moves, adds, and changes, upgrades to software and hardware, troubleshooting of circuit outages, or other managed and operate services, these activities are the responsibility of the customer. Should customer require such services, NWN can provide a separate proposal to meet these needs. • While under NWN supervision, all documents and scripts will be subject to NWN version control. • Unless otherwise stated, all diagrams will be provided in Visio format and all documentation will be provided in Microsoft Word or Portable Document format. NWN will provide softcopies of all deliverable documentation created as part of this project 6.2. General Customer Responsibilities To support this scope of work, The Customer agrees to the following responsibilities: • Customer agrees to designate a single point of contact to work with NWN for the duration of this project. This contact shall be available during normal business hours (Monday through Friday 8:00am to 5:30pm local time, excluding NWN observed holidays). • Customer agrees to provide reasonable access to Customer sites and facilities, including, where applicable: access to a loading dock/facility to receive equipment, access to a secure workspace to store, stage, and test the equipment • Customer agrees to provide remote access to the network to facilitate remote configuration and troubleshooting as required • Customer agrees to provide proper provide proper security clearances and/or escorts as required to access the site for equipment installation and maintenance. • Customer agrees to provide access to appropriate systems to facilitate the completion of this SOW. • Building, furniture, and/or fixture modification, including but not limited to; the drilling of holes, cutting of access panels, floor cores, or exterior penetrations are the responsibility of others and are considered out of scope • Customer agrees to provide any special safety equipment if required for sites visited by NWN personnel or sub- contractors • Customer will be responsible to have complete backups of any data prior to commencement of our services. NWN assumes no responsibility for lost data. • Customer will provide for the disposal of any packing materials, inserts, and boxes in which the equipment is shipped once installation is complete. • Customer must have ACTIVE manufacturer support contracts on any existing equipment that NWN will be performing work on during this work effort. • Customer agrees to ensure the installation environment is safe and free of contaminants, dust, debris, or other hazardous materials. Inspection, testing, and certification of such materials is the responsibility of the customer. • Customer agrees that any delays caused by the customer are not the responsibility of NWN. Further, any additional time or expense incurred because of said delays will be subject to a change order and additional charges. Docusign Envelope ID: 80AA9F5F-36CA-4D16-AFBE-43100DBE5E4B