2026-091-E-IT Dept-North State Communications-Provide internet services to county community centers

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INTRODUCTION EXHIBIT A TO SERVICES AGREEMENT ACCEPTABLE USE POLICY ACCEPTABLE USE POLICY FOR INTERNET SERVICES The Company has adopted this Acceptable Use Policy ("AUP") to outline the acceptable use of the Company's Internet Service by residential and business customers ("Customer(s)"). This AUP is in addition to any terms and conditions contained in the subscriber agreement or other contract with the Company applicable to the Customer's Internet Service (collectively, the "Terms and Conditions"). The Company may revise thisAUP from time to time by posting a new version on the Company's website at www.northstate.net. Revised versions of this AUP are effective immediately upon posting. Customer recognizes and agrees that Customer's continued use of the Company's Internet Service will constitute Customer's acceptance of this AUP as it may be amended. Customer agrees to abide by and require each user of the Internet Service to abide by the terms of this AUP. Failure to do so could result in the suspension or termination of Customer's Internet Service account. If any user does not agree to comply with this AUP, Customer must immediately stop all use of the Internet Service and notify the Company so that it can close the account. Questions regarding this AUP, or complaints of violations of it, should be directed to the Company at www.northstate.net. PROHIBITED USES AND ACTIVITIES General Prohibitions: This AUP prohibits any use of the Internet Service that is unlawful, harmful to the Company's network, interferes with the use or enjoyment of the Internet Service received by others, infringes the intellectual property rights of others, or results in the publication of threatening or offensive material. No Illegal or Fraudulent Use: The Internet Service may be used only for lawful purposes. Customer will not use or allow others to use the Internet Service in any manner that is in violation of any applicable federal, state, local or international law, order or regulation. Security Violations: Customers are solely responsible for maintaining the security of their systems and equipment that connect to and use the Internet Service. Any use of the Internet Service that violates the security or integrity of the Company's network is prohibited. Such violations include but are not limited to: a. Disrupting or degrading the performance of the Internet Service, including, without limitation, transmitting any files that contain a virus or other harmful feature regardless of intent, purpose or knowledge; b. Accessing any other person's or entity's computer or computer system, network, software or data without their knowledge and consent; c. Reselling or redistributing (for example, through Wi-Fi) the Internet Service to anyone outside Customer's premises, unless you are a business Customer subject to a written contract that expressly permits such use. Residential Customers agree to use the Internet Service for personal and non-commercial use only and agree not to use the Internet Service for any business purpose (whether or not for profit); d. Using the Internet Service or facilities for web-hosting, email hosting or other unusually high-bandwidth consumption unless you are a business Customer subject to a written contract that expressly permits such use; or e. Using the Internet Service with anything other than a dynamic Internet Protocol ("IP'') address that adheres to the dynamic host configuration protocol ("DHCP"), unless you are a business Customer subject to a written contract that expressly permits use of a static IP address. Violation of Intellectual Property Rights: The Internet Service shall not be used to upload, download, post, publish, transmit, reproduce, or distribute in any way information, software or other material that is protected by copyright or other proprietary right, without obtaining any required permission of the owner. Threatening Material or Content: The Internet Service shall not be used to post or transmit material or content which is libelous, obscene, unlawful, threatening or defamatory, or encourages conduct that would constitute a criminal offense. Spam: The Internet Service shall not be used to transmit, or collect responses from, unsolicited bulk or commercial messages commonly known as "spam." NETWORK MANAGEMENT The Company uses reasonable tools and techniques that are consistent with industry standards to manage its network, deliver the Internet Service, and ensure compliance with this AUP and the Terms and Conditions. These tools and techniques are dynamic, like the network and its usage, and can and do change frequently. Refer to the Company's Network Management Policy for more information. AUP ENFORCEMENT The Company reserves the right to investigate violations of this AUP. The Company prefers to inform Customers of inappropriate activities and give them a reasonable period of time in which to take corrective action. However, if the Internet Service is used in a way that the Company, in Docusign Envelope ID: 2664CCDE-C62C-4933-8586-A17CE4A828B2