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g. Sets expectations for and achieves high levels Consistently Exceeds Expectations <br /> of customer service in stores and Exceeds Expectations - Meets Expectations <br /> administrative office. Needs Improvement - Unsatisfactory - Unknown <br /> Comments: <br /> a. Serves as an effective spokesperson. Effectively and Consistently Exceeds Expectations <br /> positively represents and promotes the organization Exceeds Expectations - Meets Expectations <br /> to its constituencies,including other government Needs Improvement - Unsatisfactory - Unknown <br /> agencies,elected officials,and the general public. <br /> b. Establishes and makes use of working Consistently Exceeds Expectations <br /> relationships with organizations and individuals Exceeds Expectations - Meets Expectations <br /> in the field. Needs Improvement - Unsatisfactory- Unknown <br /> c. Ensures that communication methods are Consistently Exceeds Expectations <br /> developed and utilized effectively in providing Exceeds Expectations - Meets Expectations <br /> information to external stakeholders. Needs Improvement - Unsatisfactory - Unknown <br /> d. Builds respect and profile for the organization in Consistently Exceeds Expectations <br /> its various constituencies. Exceeds Expectations - Meets Expectations <br /> Needs Improvement - Unsatisfactory - Unknown <br /> Comments: <br /> Administration o Human <br /> Resources <br /> a. Establishes and leads an effective Consistently Exceeds Expectations <br /> management team.Leads by example, Exceeds Expectations - Meets Expectations <br /> promotes positive sharing of ideas,involves Needs Improvement - Unsatisfactory-Unknown <br /> internal stakeholders in planning and <br /> decision making. Ensures cohesive, collegial <br /> and collaborative working atmosphere. <br /> b. Recruits and retains a diverse cadre of employees. Consistently Exceeds Expectations <br /> Exceeds Expectations - Meets Expectations <br /> Needs Improvement - Unsatisfactory - Unknown <br />