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6 January 2024 <br />EXHIBIT B <br /> <br />Support Terms <br /> <br />Company will provide technical support to Customer via both telephone and electronic mail on weekdays during the hours of 8:00 am <br />through 4:00 pm Eastern Standard Time, with the exclusion of Federal Holidays (“Support Hours”). <br />Customer may initiate a Helpdesk ticket during Support Hours by calling (585) 533.4051. <br />Company will use commercially reasonable efforts to respond to all Helpdesk tickets within one (1) business day. <br />Docusign Envelope ID: 17376B40-F266-4EAA-9C62-48006BF43380