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<br /> The Hills Tandem, LLC | May 18, 2025 <br /> Staffing and Efficiency Analysis | Solution <br /> <br />Confidential and Proprietary: This proposal is intended solely for the use of the recipient organization. 45 <br />1–4 Phase 1: Discovery <br />& Initial <br />Assessment <br />Kickoff meeting with County <br />leadership and clinic directors; <br />data collection; stakeholder <br />interviews; site visits at Chapel <br />Hill and Hillsborough clinics; <br />workflow observations <br />• Project Work Plan <br />• Environmental Scan <br />Summary <br />• Data Matrix <br />• Stakeholder Engagement <br />Plan <br />• Site Visit Snapshots <br />5–8 Phase 2: <br />Operational & <br />Staffing Evaluation <br />Analyze staffing structures, <br />scheduling patterns, relief <br />factors, role/task alignment, and <br />service coverage; map workflows <br />and gaps <br />• Staffing Utilization Matrix <br />• Relief Factor Report <br />• Task Alignment Analysis <br />• Service Demand vs. Staffing <br />Map <br />9–11 Phase 3: <br />Technology, <br />Compliance & <br />Revenue <br />Optimization <br />Review use of EPIC and Eaglesoft <br />systems; assess data/reporting <br />processes, HIPAA/OSHA <br />compliance, billing practices, and <br />payer mix; benchmark against <br />peer clinics <br />• EHR Optimization Report <br />• Compliance Gap Matrix <br />• Revenue Cycle Analysis <br />• Peer Benchmarking <br />Dashboard <br />12–14 Phase 4: Strategic <br />Recommendations <br />& Dynamic <br />Modeling <br />Develop future-state staffing <br />models; build simulation tool; <br />conduct cost-benefit analysis; <br />draft strategic report and <br />presentation materials <br />• Future-State Staffing Plan <br />• Scenario Modeling Tool <br />• Cost-Benefit Analysis <br />• Draft Report & Presentation <br />Deck <br />15–16 Phase 5: <br />Finalization, <br />Presentation & <br />Knowledge <br />Transfer <br />Finalize all deliverables; conduct <br />staff training; present final <br />recommendations to Board of <br />Commissioners; complete project <br />close-out <br />• Final Report <br />• Executive Summary Slides <br />• Implementation Toolkit <br />• Training Session <br />• Close-Out Memo <br /> <br />6.2. Ongoing Throughout the Project <br />• Status Updates: Bi-weekly written progress reports and standing calls with Orange <br />County Health Department. <br />• Documentation: All deliverables will be submitted electronically in accessible <br />formats (e.g., Microsoft Word, Excel, PDF), with bookmarked navigation and <br />appropriate version control. <br />Docusign Envelope ID: 698F2B7F-27BB-45C9-9CCE-04BCCB3FB4C9