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<br /> The Hills Tandem, LLC | May 18, 2025 <br /> Staffing and Efficiency Analysis | Solution <br /> <br />Confidential and Proprietary: This proposal is intended solely for the use of the recipient organization. 26 <br />o Internal performance metrics (e.g., patient wait time, appointment volume, <br />follow-ups) <br />o Reporting for federal or state compliance (e.g., immunization rates, <br />screenings) <br />o Use of data for strategic decision-making, grants, and communication with <br />stakeholders <br />We will identify areas where improved data architecture, dashboards, or <br />automation could reduce administrative burden and support better operational <br />oversight. <br />3. Regulatory Compliance Assessment <br />THT will perform a gap analysis of OCHD’s adherence to applicable federal, state, <br />and internal regulatory frameworks, focusing on: <br />o HIPAA compliance : privacy protocols, electronic records handling, staff <br />awareness <br />o OSHA compliance: clinical safety standards, training, workplace policies <br />o State and County policies: adherence to specific documentation, scheduling, <br />and reporting standards <br />o Risk areas: recent or recurrent compliance issues, staff feedback, observed <br />lapses <br />Where gaps are identified, we will offer prioritized recommendations and best <br />practice examples for remediation. <br />4. Billing & Revenue Cycle Review <br />Using billing and financial data, we will conduct a revenue analysis focused on: <br />o Current payer mix (Medicaid, Medicare, self -pay, commercial insurance) <br />o Denial rates and root causes <br />o Timeliness of billing and claim submission <br />o Frequency and reason for write-offs or lost revenue <br />o Charge capture accuracy and documentation practices <br />o Billing staff workflow, training, and technology interface <br />We will also identify additional revenue streams and grant opportunities that align <br />with OCHD’s services and mission. <br />Docusign Envelope ID: 698F2B7F-27BB-45C9-9CCE-04BCCB3FB4C9