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<br /> The Hills Tandem, LLC | May 18, 2025 <br /> Staffing and Efficiency Analysis | Solution <br /> <br />Confidential and Proprietary: This proposal is intended solely for the use of the recipient organization. 23 <br />Recommendations will focus on realigning schedules to reduce patient wait times, <br />improve team coordination, and maximize coverage using existing personnel. <br />3. Relief Factor Calculation <br />To accurately assess staffing needs, we will calculate a “relief factor” that <br />incorporates: <br />o Holidays <br />o Paid time off (PTO) <br />o Sick leave <br />o FMLA <br />o Military leave <br />o Administrative time (e.g., meetings, trainings) <br />o Turnover and vacancy buffers <br />This ensures that recommendations account for actual available work hours, not just <br />headcount. <br />4. Workload and Service Demand Matching <br />We will map service lines (e.g., maternal health, immunizations, STI testing, dental <br />hygiene, extractions) against staffing hours to determine: <br />o If demand outpaces availability in specific service areas <br />o How staff time is distributed across high - and low-volume services <br />o Where cross-coverage is needed (e.g., float nurses, dental assistants) <br />o How mandatory programs are impacting resource allocation <br />5. Workflow and Role Assessment <br />Leveraging the workflow maps from Phase 1, we will: <br />o Conduct task analysis to determine who is doing what, and whether tasks <br />are appropriately matched to credentials <br />o Identify duplication, delays, or breakdowns in communication and hand - <br />offs. <br />o Evaluate the role of administrative staff in clinic flow (e.g., scheduling, <br />check-in, record prep, discharge). <br />Docusign Envelope ID: 698F2B7F-27BB-45C9-9CCE-04BCCB3FB4C9