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COMMUNITY TRANSPORTATION IMPROVEMENT PLAN <br />(CTIP) for Orange County <br />Steps and Outline: <br />Step 1: Introductory Meeting <br />Conduct Organizational Review <br />I. Task 1 - System Overview <br />A. Basic Description of Organization <br />B. Customer and Service Requirements <br />C. Directions <br />II. Task 2 - Organizational Approach and Work Systems <br />A. Leadership and Strategic Planning <br />1. Senior Leadership Direction <br />2. Organizational Performance Review <br />3. Strategic Development and Deployment <br />B. Customers and Market Focus <br />1. Customer and Market Knowledge <br />2. Customer Satisfaction and Relationships <br />C. Financial Management <br />3 <br />