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Financial/Grants /Contracts Management <br />1. Budget Preparation, Development and Approval Process <br />2. Budget execution and tracking process <br />3. Accounts Receivables Process <br />4. Accounts Payable Process <br />5. Purchasing process <br />6. Year -end closeout process <br />7. Service pricing process (EDTAP, RGP, contracts, special <br />rates,etc.) and fare evaluation schedule <br />8. Contract development, review, and approval process <br />9. Contract monitoring process <br />10.Fiscal software/hardware technology plan <br />Equipment and Facilities <br />1. Capital needs assessment process <br />2. Preventive Maintenance System (Building and Facility, if owned <br />or leased) <br />3. Pre -trip Inspections <br />4. Vehicle Disposition/Replacement Process <br />5. Capital and supplies inventory process (PTMS and other systems) <br />6. Lift vehicles — determination process for acceptable ratio <br />7. Fueling process <br />8. Recycling program <br />Service Delivery <br />1. Service eligibility requirements <br />2. Customer access and external communication system (telephone <br />services, web site development /update process) <br />3. Trip reservation, scheduling, routing and coordination process <br />4. Driver work schedule development process <br />5. Road supervision program <br />6. Internal Communications <br />7. Accident/incident investigation process <br />8. Handling emergencies <br />9. Driver cash handling system <br />10. Services Technology Assessment Process <br />VI. Federal and State Compliance Process (see Attachment B) for list <br />of compliance review areas <br />27 <br />