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IV. Information and Analysis <br />Performance Management process to include, but not limited to, process <br />in determining performance measures, analysis process, and <br />implementation process to address needed performance improvements. <br />Measures should address all types of work systems, not just service <br />delivery and trip data. Examples: Accounts payables — payment to <br />vendors within 30 days, accidents per year, non - vehicle injuries per year, <br />etc. <br />V. Policies and Procedures <br />Human Resources: <br />1. Advertising /recruitment <br />2. Interviewing/hiring <br />3. Orientation process <br />4. Employee conduct /dress code <br />5. Employee pay plan <br />6. Personnel records <br />7. Performance management /evaluation process <br />8. Employee training process <br />9. Drug and Alcohol (Fitness for Duty) Program <br />10. EEO requirements, discrimination /sexual harassment policy <br />11. Leave <br />12. Holidays <br />13. Grievances <br />14. Separation <br />15. Disciplinary action/appeal process <br />16. Recognition/awards process <br />17. Safety (OSHA requirements), Hazard Communication Program, <br />MSDSs, Annual Injury Log posted, Fire Evacuation Procedures, etc. <br />26 <br />