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E. Organizational Effectiveness Results <br />1. Determine the system's current trends and levels identified <br />in service design and delivery performance. <br />2. Determine through a detailed review of existing processes <br />and services if system is complying with all pertinent <br />federal, state and local regulations and guidelines. <br />3. Determine if the system has been successful in meeting <br />strategic goals, performance expectations and additional <br />human service and general public transportation needs. <br />4. Determine the potential for improved transportation <br />coordination between existing systems in the region. <br />IV. Task 4 - Final Evaluation Summary /Recommendations for <br />Improvement <br />A. Determine the organization's strengths and opportunities for <br />improvement for each of the following organizational areas <br />listed below: <br />1. Leadership and Strategic Planning <br />2. Customer Service <br />3. Financial Management <br />4. Human Resources <br />5. Operations <br />6. Federal Compliance <br />Note: Describe, in detail, any local constraints or barriers in <br />meeting targeted improvement areas and possible solutions. <br />21 <br />