Orange County NC Website
Browse       Search
III. Task 3 - Results of Current Approach/Work Systems <br />A. Leadership and Strategic Planning — Determine the system's <br />current trend in overall leadership and strategic planning <br />approach and direction. Assess the overall improvements and <br />focus on improvements since the completion of the last four - <br />year plan and/or PTD System Management Plan Review. <br />B. Customer Service <br />1. Determine the system's current trend in key measures of <br />customer satisfaction and dissatisfaction? If the system has <br />not recently completed customer or potential customer <br />surveys, then utilize a customer service survey to discover <br />current trends. <br />2. Determine the system's trends in key measures of service <br />performance. <br />3. What is the system's current passenger safety record for the <br />past twenty -four months? <br />C. Financial Management Results — Summarize the overall <br />financial health of the organization and ability to adapt and <br />adjust to changes in revenues. <br />Determine the system's current levels and trends in key <br />measures of financial performance. Review the system's <br />most recent financial audit findings and progress on <br />recommended improvements. <br />2. Determine the system's fully allocated costs and assess if <br />changes need to be made and if fees /fares provide for <br />sufficient financial contingency (at least 3 months of <br />system operating costs). <br />19 <br />