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2. Analysis of Organizational Performance <br />a. How does the system analyze performance data to assess <br />organizational performance? Who or what group of <br />individuals is responsible for performance oversight? <br />b. How does analysis of system data support daily <br />operations throughout the organization? Include how <br />measures are aligned with action plans. <br />E. Operations Management and Service Delivery <br />1. Understanding and Implementation of Process /Work <br />systems <br />a. How does the system determine what policies need to be <br />developed and adopted? Procedures? <br />b. How does the organization develop, maintain and update <br />policies and procedures? <br />c. Who is responsible for development of policies and <br />procedures? Explain the approval process and staff and <br />board involvement. <br />d. After carefully reviewing all existing system <br />management, operations and service policies and <br />procedures, provide a list of approved and current system <br />policies and procedures grouped by function (examples: <br />1) human resources, 2) operations - scheduling, routing, <br />dispatching, maintenance, 3) financial management). <br />List any critical policies and procedures not completed or <br />not in compliance with federal /state /local laws and <br />regulations. Describe the method of organizing them. <br />Utilize Attachment A, "Critical Work Systems Review <br />Checklist" and Module 6 of PTD's System <br />Management Plan Review Handbook to ensure all <br />areas have been reviewed. <br />17 <br />