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<br /> <br /> <br />© 2025 Allies4Outcomes, LLC. Neuroscience-Informed Immersive Leadership Capacity-Building Model™ and all <br />content are copyrighted. All rights reserved. Do not use content, copy, distribute, or adapt without prior written <br />permission. <br /> <br />Session Topic Evaluation & Assessments <br />practices and ideas inventive, leading to quality <br />service delivery. Crucial conversations2 are <br />discussions between two or more people with high <br />stakes, strong emotions, and differing opinions. They <br />can occur in many situations, such as when people <br />disagree on what to do, when the topic is essential or <br />feels personal, or when people are invested in the <br />outcome. In the workplace, crucial conversations can <br />shape relationships, enhance team dynamics, and <br />influence decision-making. <br /> <br />Some examples of crucial conversations in the <br />workplace include addressing performance issues, <br />decision-making in cases, discussing promotions, and <br />resolving conflicts. Crucial conversations are <br />meaningful because they help improve <br />communication, build confidence, and influence <br />decisions. They can also help people understand that <br />they can only change their words, behaviors, and <br />interpretations. Through crucial conversations, you <br />learn to see issues through the lens of your colleagues, <br />making it safe to have a dialogue on important issues, <br />work more effectively as a committed team member, <br />and problem-solve in ways that reduce barriers. <br /> <br />Mastering crucial conversations goes beyond merely <br />resolving conflicts; it involves fostering a culture <br />within the organization that values open <br />communication, mutual respect, and collaborative <br />problem-solving. By adopting these strategies, you <br />equip yourself and your organization with the <br />necessary tools for healthier interactions, improved <br />conflict resolution, and an innovative work <br />environment. Leaders will leave with practical <br />strategies for handling performance issues, tough <br />decisions, and complex stakeholder interactions. <br /> <br />• Confidently lead high-stakes <br />conversations while <br />maintaining trust and respect. <br />• Recognize and address <br />conflict avoidance and its <br />organizational costs. <br />• Build communication <br />frameworks that support <br />accountability and <br />psychological safety. <br />• Increase confidence in giving <br />and receiving feedback during <br />difficult discussions. <br />Methodology <br />• Interactive learning with <br />videos, using “real-life” <br />leadership situations, and <br />guided scenarios. <br />• Self-assessment of <br />communication style under <br />stress. <br />• Peer coaching and live <br />practice of crucial <br />conversations with feedback. <br />• Group debriefs to identify <br />cultural barriers to open <br />communication. <br /> <br /> <br />2 Grenny, J., Patterson, K., McMillan, R., Switzler, A., & Gregory, E. (2021). Crucial conversations: tools for talking when stakes are high (3rd <br />edition.). McGraw Hill <br />Docusign Envelope ID: AC4C45CF-250D-4DE2-95AE-CF75873C779C