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2025-12-01 2026 Orange County - Farragut System Administration Services Renewal (Revised).docx Page 1 <br />Orange County <br />NCPTS System Admin and Application Support Services <br />2026 Q1-Q2 Renewal Work Order <br />December 1, 2025 <br />Background <br />Farragut proposes to provide Orange County system maintenance services from January 1, 2026, to <br />June 30, 2026. These services will allow the county to continue to house their NCPTS environment <br />on-premises but utilize Farragut resources to maintain it. <br />Services <br />Farragut shall provide the following NCPTS services: <br />System Admin Maintenance Services <br />a.Application Management <br />i.Release Installation <br />Test installation within 1 business day of release. <br />Production installation: 1 business day county notification required. <br />ii.Patch Installation <br />Test installation within 1 business day of release. <br />Production installation: 1 business day county notification required. <br />b.Application Maintenance <br />i.Temporary File Cleanup <br />Test as needed. <br />Production as needed. <br />c.Data Patch Deployment <br />i.Test installation within 1 business day of release. <br />ii.Production installation: 1 business day county notification required. <br />d.Test Server Management <br />i.Database Refreshes from Production as needed. <br />ii.Storage Sync between Test and Production (such as CAMA file storage) as <br />needed. <br />NCPTS Application Support Services <br />a.Business Process Support (Running Annual Billing, End of Year, DLQ flag and queue <br />process, Automatic Assessment, and Batch Jobs for CAMA and Billing and Collections). <br />i.Based upon mutually agreeable schedules. <br />b.Custom Data Queries <br />ii.Turnaround time based on scope. (1 to 30 days). <br />c.Custom Report Building <br />iii.Turnaround time based on scope. (2 to 30 days). <br />EXHIBIT IDocusign Envelope ID: 7CCBF8E8-6D49-46E1-9B27-EAFC40C13918