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Multi-modal Transportation 30 <br /> 4.S Transportation Service Timeliness <br /> 4.5 Increase by 7 percentage point each year the percentage of on-time pick-ups and drop-offs on fixed <br /> route, demand response, and mobility on-demand transportation services. <br /> On-time rates are close to 100%for both Fixed Route and Demand Response services.The Transportation <br /> Department continues to explore additional ways to improve service. <br /> For Fixed Routes, "on-time" pick-ups and drop-offs have a range of+/- 5 minutes. Fixed Route service <br /> continued steady service delivery with a 99.9% on-time service in FY23-24 and a 99.4% in FY24-25. <br /> Demand Response service has a window of 15 minutes before a scheduled time and 10 minutes after a <br /> scheduled time to be considered on-time.The Transportation Department improved its on-time <br /> Demand Response service by 5% in FY24-25 to 84%. <br /> The County considers a 15-minute average wait time for the Mobility on Demand service to be on-time. <br /> Average wait times fell from 22 minutes in FY23-24 to 19 minutes in FY24-25. <br /> On-Time Pick-Ups and Drop-Offs Mobility on Demand Average Wait Time <br /> 110 30 <br /> 100% 99% 22 <br /> a o 100 • • E ^ 19 <br /> 5 20 <br /> Ln <br /> (D 15 15 <br /> 0 90 3 <br /> a Q 84% v ' <br /> E 80 79% 2 - 10 <br /> c Q <br /> O <br /> 70 0 <br /> Baseline(FY23-24) FY24-25 Baseline (FY23-24) FY24-25 <br /> t Fixed Route i Actuals <br /> + Demand Response Target <br /> Strategic Plan Progress Report 12026 Board Retreat Page 29 <br />