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<br />managing and training social workers and other individuals to triage calls and respond to <br />persons in immediate crisis, connecting them with the appropriate services, to include in- <br />person care; <br />WHEREAS, both parties recognize that many of the 9-1-1 calls that are received involve <br />individuals in need of immediate crisis intervention and support services; <br />WHEREAS, both parties recognize the benefit of having a dedicated individual <br />embedded in the 9-1-1 center devoted to providing crisis management and support services, <br />so calls can be diverted away from law enforcement and to trained behavioral and mental <br />health counselors; <br /> WHEREAS, both also parties recognize the benefit of having a three-person mobile <br />crisis response team to include a Crisis Counselor, a Peer Support Specialist and a <br />Community Emergency Medical Technician (EMT); <br />WHEREAS, both parties also recognize and acknowledge the mutual benefit of having <br />follow up contacts within a defined timeframe after the initial encounter with 9-1-1; <br />WHEREAS, the parties desire to have one of the Town’s Crisis Counselors embedded in <br />the 9-1-1 center and for them to be a member of the CARE Team that would initially respond <br />to calls in Chapel Hill and expand to include Carrboro on 10/1/25; <br />WHEREAS, both parties agree that the CARE Teams will be equipped to triage, assess, <br />and respond remotely and in-person to behavioral and mental health, substance use, and <br />Intellectual Developmental Disability related calls that are non-emergent and do not require a <br />law enforcement response; and <br /> WHEREAS, both parties acknowledge the mutual benefit in the form of enhanced <br />efficiency and services to the impacted parties, which benefits both. <br /> <br />Docusign Envelope ID: 2B64F13F-D3C1-4B59-8FAE-211039A32C82