Orange County NC Website
2023-422952-W9W5M6 Page 3 <br />•Fees for year one of hardware maintenance are invoiced upon delivery of the hardware; <br />•Annual Maintenance and Support fees, SaaS fees, Hosting fees, and Subscription fees are first payable when Tyler makes the software available <br />for download by the Client (for Maintenance) or on the first day of the month following the date this quotation was signed (for SaaS, Hosting, <br />and Subscription), and any such fees are prorated to align with the applicable term under the Agreement, with renewals invoiced annually <br />thereafter in accord with the Agreement. <br />•Fees for services included in this sales quotation shall be invoiced as indicated below. <br />•Implementation and other professional services fees shall be invoiced as delivered. <br />•Fixed-fee Business Process Consulting services shall be invoiced 50% upon delivery of the Best Practice Recommendations, by module, <br />and 50% upon delivery of custom desktop procedures, by module. <br />•Fixed-fee conversions are invoiced 50% upon initial delivery of the converted data, by conversion module, and 50% upon Client <br />acceptance to load the converted data into Live/Production environment, by conversion module. <br />•Except as otherwise provided, other fixed price services are invoiced upon complete delivery of the service. For the avoidance of doubt, <br />where "Project Planning Services" are provided, payment shall be invoiced upon delivery of the Implementation Planning document. <br />Dedicated Project Management services, if any, will be invoiced monthly in arrears, beginning on the first day of the month immediately <br />following initiation of project planning. <br />•If Client has purchased any change management services, those services will be invoiced in accordance with the Agreement. <br />•Notwithstanding anything to the contrary stated above, the following payment terms shall apply to services fees specifically for <br />migrations: Tyler will invoice Client 50% of any Migration Fees listed above upon Client approval of the product suite migration <br />schedule. The remaining 50%, by line item, will be billed upon the go-live of the applicable product suite. Tyler will invoice Client for any <br />Project Management Fees listed above upon the go-live of the first product suite. Unless otherwise indicated on this Sales quotation, <br />annual services will be invoiced in advance, for annual terms commencing on the date this sales quotation is signed by the Client. If <br />listed annual service(s) is an addition to the same service presently existing under the Agreement, the first term of the added annual <br />service will be prorated to expire coterminous with the existing annual term for the service, with renewals to occur as indicated in the <br />Agreement. <br />•Expenses associated with onsite services are invoiced as incurred. <br />Tyler's quote contains estimates of the amount of services needed, based on our preliminary understanding of the scope, level of engagement, <br />and timeline as defined in the Statement of Work (SOW) for your project. The actual amount of services required may vary, based on these <br />factors. <br />Tyler's pricing is based on the scope of proposed products and services contracted from Tyler. Should portions of the scope of products or <br />services be altered by the Client, Tyler reserves the right to adjust prices for the remaining scope accordingly. <br />Unless otherwise noted, prices submitted in the quote do not include travel expenses incurred in accordance with Tyler's then-current Business <br />Travel Policy. <br />Tyler's prices do not include applicable local, city or federal sales, use excise, personal property or other similar taxes or duties, which you are <br />responsible for determining and remitting. Installations are completed remotely but can be done onsite upon request at an additional cost. <br />Docusign Envelope ID: DDEB0E93-4668-4A45-B8D4-FDE089842B04