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ORD-2025 - 042 <br /> ORANGE COUNTY <br /> BOARD OF COMMISSIONERS <br /> ACTION AGENDA ITEM ABSTRACT <br /> Meeting Date : December 9 , 2025 <br /> Action Agenda <br /> Item No . 8 -g <br /> SUBJECT : Transit Scheduling and Dispatch Software Agreement Approval and Approval of <br /> Budget Amendment #5 -A <br /> DEPARTMENT : Transportation Services <br /> ATTACHMENT (S ) : INFORMATION CONTACT . <br /> 1 . Service Agreement - CTS Software Jamael Wiley , Transit Planning and <br /> 2 . Year-to- Date Budget Summary Operations Manager , 919 -245 -2006 <br /> PURPOSE : To : <br /> 1 . Approve the Services Agreement for Transit Scheduling and Dispatch Software ; and <br /> 2 . Approve Budget Amendment # 5 -A . <br /> BACKGROUND : At the February 20 , 2024 , Business meeting , the Orange County Board of <br /> Commissioners approved Orange County Transportation Services ' ( OCTS ) request to reallocate <br /> transit tax operating funds associated with a portion of the Hillsborough Circulator 2 . 0 project to <br /> be used as a one-time purchase of Trapeze software . <br /> In follow- up , staff conducted a competitive evaluation , including a review of scheduling software <br /> options available through the North Carolina Department of Transportation ' s ( NCDOT) Integrated <br /> Mobility Division ( IMD ) contract , to identify a vendor capable of delivering an integrated , cloud - <br /> based solution that supports fixed route , demand response , and mobility- on -demand services <br /> within a single platform . The evaluation focused on systems offering advanced scheduling <br /> optimization tools , real -time vehicle monitoring , seamless operator—dispatcher communications , <br /> rider payment capabilities , and comprehensive performance analytics . <br /> At the conclusion of the process , CTS Software was identified as the recommended vendor. CTS <br /> demonstrated the strongest alignment with operational needs and proved to be the most cost- <br /> effective option when compared to other statewide and competitively reviewed systems . CTS <br /> offers a unified platform that integrates trip scheduling , dispatching , mobile data terminals , fare <br /> payment , Automatic Passenger Counter (APC ) tracking and communication technology , <br /> customer notifications , and reporting functions , while maintaining lower implementation and <br /> ongoing operating costs than comparable vendors . The system ' s flexibility , scalability , and <br /> compliance with statewide technology standards further supported its selection . The County' s <br /> Information Technologies ( IT) Department reviewed the platform for security , compatibility , and <br /> compliance with cloud - hosting requirements and approved it through the County' s Cloud Services <br /> Questionnaire process . <br /> The recommended Agreement (Attachment 1 ) includes configuration and implementation , data <br /> migration from existing systems , integration with current technology assets , staff training , and full <br />