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1 <br /> ORD-2025-042 <br /> ORANGE COUNTY <br /> BOARD OF COMMISSIONERS <br /> ACTION AGENDA ITEM ABSTRACT <br /> Meeting Date: December 9, 2025 <br /> Action Agenda <br /> Item No. 8-g <br /> SUBJECT: Transit Scheduling and Dispatch Software Agreement Approval and Approval of <br /> Budget Amendment #5-A <br /> DEPARTMENT: Transportation Services <br /> ATTACHMENT(S): INFORMATION CONTACT: <br /> 1. Service Agreement - CTS Software Jamael Wiley, Transit Planning and <br /> 2. Year-to-Date Budget Summary Operations Manager, 919-245-2006 <br /> PURPOSE: To: <br /> 1. Approve the Services Agreement for Transit Scheduling and Dispatch Software; and <br /> 2. Approve Budget Amendment #5-A. <br /> BACKGROUND: At the February 20, 2024, Business meeting, the Orange County Board of <br /> Commissioners approved Orange County Transportation Services' (OCTS) request to reallocate <br /> transit tax operating funds associated with a portion of the Hillsborough Circulator 2.0 project to <br /> be used as a one-time purchase of Trapeze software. <br /> In follow-up, staff conducted a competitive evaluation, including a review of scheduling software <br /> options available through the North Carolina Department of Transportation's (NCDOT) Integrated <br /> Mobility Division (IMD) contract, to identify a vendor capable of delivering an integrated, cloud- <br /> based solution that supports fixed route, demand response, and mobility-on-demand services <br /> within a single platform. The evaluation focused on systems offering advanced scheduling <br /> optimization tools, real-time vehicle monitoring, seamless operator—dispatcher communications, <br /> rider payment capabilities, and comprehensive performance analytics. <br /> At the conclusion of the process, CTS Software was identified as the recommended vendor. CTS <br /> demonstrated the strongest alignment with operational needs and proved to be the most cost- <br /> effective option when compared to other statewide and competitively reviewed systems. CTS <br /> offers a unified platform that integrates trip scheduling, dispatching, mobile data terminals, fare <br /> payment, Automatic Passenger Counter (APC) tracking and communication technology, <br /> customer notifications, and reporting functions, while maintaining lower implementation and <br /> ongoing operating costs than comparable vendors. The system's flexibility, scalability, and <br /> compliance with statewide technology standards further supported its selection. The County's <br /> Information Technologies (IT) Department reviewed the platform for security, compatibility, and <br /> compliance with cloud-hosting requirements and approved it through the County's Cloud Services <br /> Questionnaire process. <br /> The recommended Agreement (Attachment 1) includes configuration and implementation, data <br /> migration from existing systems, integration with current technology assets, staff training, and full <br />