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� TripMaster 23 <br /> by CTS Software Cost Proposal <br /> 12.14 No Third-Party Beneficiaries.This Agreement is for the sole benefit of the parties hereto and their respective successors and permitted assigns <br /> and,except as expressly set forth in Section 10(Indemnification),nothing herein,express or implied,is intended to or will confer upon any other person or <br /> entity any legal or equitable right,benefit or remedy of any nature whatsoever,under or by reason of this Agreement. <br /> 12.15Relationshi op f Parties.Nothing in this Agreement will constitute or be deemed to constitute a partnership between the parties hereto or constitute <br /> or be deemed to constitute one party as agent of the other,for any purpose whatsoever,and neither party will have the authority or power to bind the other, <br /> or to contract in the name of or create a liability against the other,in any way or for any purpose. <br /> 12.16 Counterparts.This Agreement may be executed in counterparts,each of which will be deemed an original,but all of which together will be <br /> deemed to be one and the same agreement.A signed copy of this Agreement delivered by facsimile,e-mail or other means of electronic transmission will <br /> be deemed to have the same legal effect as delivery of an original signed copy of this Agreement. <br /> WITH THE INTENT TO BE BOUND,the parties have executed this Agreement as of the Effective Date. <br /> Foxster Opco,LLC dba CTS Software <br /> Signature• <br /> Printed Name: Adam Fox <br /> Title: CEO <br /> Schedule 1 <br /> Service Level Agreement <br /> Service Levels.Subject to the terms and conditions of this Agreement,CTS will use commercially reasonable efforts to make the Hosted Services <br /> Available(as defined below)at least ninety-nine percent(99.0%)of the time as measured over the course of each calendar month during the Term(each <br /> such calendar month,a"Service Period"),excluding unavailability as a result of any of the Exceptions described below in this Section 0(the"Availability <br /> Requirement")."Service Level Failure"means a material failure of the Hosted Services to meet the Availability Requirement."Available"and <br /> "Availability"mean the Hosted Services are available for access and use by Customer. For purposes of calculating the Availability Requirement,the <br /> following are"Exceptions"to the Availability Requirement,and neither will the Hosted Services be considered un-Available nor any Service Level Failure <br /> be deemed to occur in connection with any failure to meet the Availability Requirement or impaired ability of Customer to access or use the Hosted Services <br /> that is due,in whole or in part,to any:(a)access to or use of the Hosted Services by Customer,or using Customer's access credentials,that does not <br /> strictly comply with this Agreement;(b)Customer's delay in performing,or failure to perform,any of its obligations under this Agreement; (c)Customer's <br /> Internet connectivity;(d)force majeure event;(e)failure,interruption,outage or other problem with any software,hardware,system,network,facility or other <br /> matter not supplied by CTS pursuant to this Agreement;(f)scheduled downtime for routine maintenance of which CTS has provided Customer at least 72 <br /> hours'prior notice via email or though the Hosted Services;or(g)disabling,suspension or termination of the Services pursuant to the Agreement. <br /> Schedule 2 <br /> TripView Terms and Conditions <br /> This schedule(this"Schedule")forms part of the Agreement executed between Foxster Opco,LLC,d/b/a CTS Software("CTS Software","CTS","we", <br /> "our",or"us")and Orange County Public Transportation("Customer","you",or"your"),and governs any purchases of Devices made pursuant to an Order <br /> issued under the Agreement.This Schedule only applies if the Customer purchases TripView,as indicated in the Order or is subsequently purchased via an <br /> Amendment to this Agreement. All capitalized terms not defined herein shall have the meaning provided in such Agreement.To the extent of any conflict <br /> between this Schedule and the rest of the Agreement,this Schedule shall control. <br /> 1. DEFINITIONS. <br /> 1.1 "Device"means the hardware(and associated firmware)that works with the Services and shipped and installed by us and any Updates to that <br /> firmware. <br /> 1.2"Documentation"means our then current electronic or printed content describing the functions,features,specifications or certifications of the <br /> applicable software or product made available by us.Documentation excludes all proposals,demonstrations and marketing,sales and training materials. <br /> 1.3"Support"means our then current standard support services made generally available to users of the Devices. <br /> 1.4"Updates"means maintenance releases,error corrections,additions,changes,modifications,extensions,new versions and new release of software <br /> or firmware,excluding new products,services,features or functionalities we elect to sell separately. <br /> 2. DEVICES. <br /> 2.1 Use.During the Order Term subject to commercial availability and your timely payment and full compliance with the terms of the Agreement,we will <br /> deliver to you Devices that can be used with the Services for your own business purposes in accordance with the Documentation. <br /> TripMaster by CTS Software-Quote#4564 v6 <br />