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SYSTEM INCLUSION - Confidential <br /> <br /> <br />© Everbridge, Inc. Confidential & Proprietary www.everbridge.com <br />4 <br /> <br />• International Long and Short Codes for SMS delivery <br /> <br />Set-up, Implementation & Support <br />• Up to 10 remote hours of support via a dedicated Implementation Specialist to be used within 60 days of <br />contract signing. These 10 hours are inclusive of web-based training, system testing, and administrative <br />set-up. Your Implementation Specialist will also deliver your EB Suite system with best-practice <br />recommended settings configured. <br />• Initial Contact Data Upload and Test Broadcast Support <br />• 5 Live Operator Message Initiations per year <br />• Unlimited Access to Everbridge University classes <br />• 24x7 Customer Support (phone, web, email) <br />• To enable our customer support teams to more effectively solve our customers’ support-related issues by <br />providing analytics, suggesting guidance, and improving our knowledge base, as well as allow customers <br />access to our knowledge base through a chat feature. Access to support tickets is needed for the feature to <br />operate, except for the chat feature where no support ticket or other customer data is required. <br />• Global Support/Operations Centers for Redundant Live Support <br /> <br />For more information about the policies that apply to our Services and how you use them, refer to our Policy <br />Page https://www.everbridge.com/company-policies. You will obtain all requisite permissions or consents to <br />support your use. For more information on the accreditations, certifications and operational practices relevant <br />to the Service(s) you have purchased from us, refer to trust.everbridge.com. <br />Docusign Envelope ID: 5C9A3D17-4E0E-4E17-A291-E3624B7F2FF2