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SYSTEM INCLUSION - Confidential <br /> <br /> <br />© Everbridge, Inc. Confidential & Proprietary www.everbridge.com <br />1 <br /> <br />Everbridge Community Engagement – <br />SLG <br /> <br />Overview <br /> <br />The Community Engagement solution supports easy opt-in capabilities for both public and private <br />events. Gathering opt-ins, whether the general public or internal stakeholders, can be very difficult. <br />With mobile keywords, large groups of people can easily opt-in to a database by texting a keyword. <br />Additionally, the Visitor Engagement solution allows you to publish event-focused web pages to <br />increase the visibility and safety of your event. <br /> <br /> <br />Usage <br />• Unlimited email notifications <br />• Unlimited Facebook & Twitter postings <br />• Unlimited Everbridge mobile app push notifications <br />• SMS, Voic, Fax, conference calls, TTY communications and notifications are subject to the Everbridge Credit <br />Based Usage Policy. <br />• Our service transmits messages through various channels using standard protocols. Messaging services like <br />email, voice calls, and SMS may experience delays or undelivered messages due to third parties, often <br />chosen by you or the recipient (e.g., busy signal, carrier network issues, or dead battery). We cannot <br />guarantee delivery and advise against relying solely on one messaging channel for important <br />communications. <br />• Our service supports messaging through various channels, subject to usage limits ("Message Credits"). Your <br />Quote or pricing document outlines your annual Message Credit Limit. This limit includes unlimited push <br />notifications via our app, email, or pager, and a maximum number of individual messages before incurring <br />extra costs. You can monitor your Message Credit usage, limit, and remaining credits on our Client Portal. If <br />you exceed your limit, we may charge you for overages. We advise purchasing more Message Credits if you <br />are close to your limit. Additional Message Credits can be bought anytime. <br /> <br />• Each of the following is counted as a single message credit: <br />• SMS Text messages: <br />• For messages that contain only GSM characters, each 153 characters or portion thereof. <br />• For messages that contain any non-GSM characters, each 67 characters or portion thereof. <br />Docusign Envelope ID: 5C9A3D17-4E0E-4E17-A291-E3624B7F2FF2