AL-The Stratford 2025-08-22 - Laserfiche WebLink

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Community Advisory Committee Quarterly/Annual Visitation Report County: ORANGE Facility Type: Family Care Home Nursing Home Adult Care Home Facility Name/Address: The Stratford 405 Smith Level Road, Chapel Hill, NC 27516 Visit Date: 08/22/2025 Time spent in facility: 90+ min Arrival time: 11:1Thu, Oct 23, 2025 am pm Name of person exit interview was held with: Ms. Eva (Ms. Madenna unavil) Interview was held: in Person Phone Admin. SIC (Supervisor in Charge) Other Staff Rep. Eva McDougal from corporate Committee Members Present: Alicia Reid, Shade Little Report Completed by: Shade Little / Alicia.Reid Number of Residents who received personal visits from committee members: 10 Resident Rights Information is clearly visible: Yes No Ombudsman Contact Info is correct and clearly posted: Yes No The most recent survey was readily accessible: Yes No (Required for Nursing Homes Only) Staffing information clearly posted: Yes No Resident Profile Yes/No/NA Comments/Other Observations 1. Do the residents appear neat, clean and odor free? Y We chatted to several of the residents in the halls while we walked through the facility. We also with permission entered several rooms introduced ourselves and had conversations regarding their comforts. 2. Did residents say they receive assistance with personal care activities? Ex. brushing their teeth, combing their hair, inserting dentures or cleaning their eyeglasses ? NA 3. Did you see or hear residents being encouraged to participate in their care by staff members? N 4. Were residents interacting with staff, other residents & visitors? Y 5. Did staff respond to or interact with residents who had difficulty communicating or making their needs known verbally? NA 6. Did you observe restraints in use? N 7. If so, did you ask staff about the facility’s restraint policies? NA Resident Living Accommodations Yes/No/NA Comments/Other Observations 1. Did residents describe their living environment as homelike? N The Memory Care unit continues doing a good job: They were getting ready for lunch, and the aides were getting EVERYONE to the tables. The roach situation seems to be settled, state people visited 4 days in a row to help. 2. Did you notice unpleasant odors in commonly used areas? N 3. Did you see items that could cause harm or be hazardous? N 4. Did residents feel their living areas were too noisy? N 5. Does the facility accommodate smokers? Where? Outside only Inside only Both Inside/Outside Y 6. Were residents able to reach their call bells with ease? NA 7. Did staff answer call bells in a timely & courteous manner? If no, did you share this with the administrative staff? NA Resident Services Yes/No/NA Comments/Other Observations 1. Were residents asked their preferences or opinions about the activities planned for them at the facility? NA Library looks very good, clean. The dietitian has been changed and this was noted as a positive by a few residents. Today was laundry day with many baskets in the halls, but not obstructing traffic. One resident mentioned cleaning deficiencies: mopping/sweeping only in the center of the room, four full urine bags hanging on the bed, no paper towels in bath. We suggested having the OC Endless Possibilities magazine delivered for community involvement, yes to that. 2. Do residents have the opportunity to purchase personal items of their choice using their monthly needs funds? Can residents access their monthly needs funds at their convenience? Y Y 3. Are residents asked their preferences about meal/snack choices? Are they given a choice about where they prefer to dine? N N 4. Do residents have privacy in making and receiving phone calls? Y 5. Is there evidence of community involvement from other civic, volunteer or religious groups? N 6. Does the facility have a Resident’s Council? Family Council? Y Areas of Concern Yes/No/NA Exit Summary Are there resident issues or topics that need follow-up or review at a later time or during the next visit? N The cleaning complaint was delivered. The administrator promised to investigate. She believes the bags were all from overnight. New staff for housekeeping and no complaints regarding rooms not being cleaned.